Saturday, June 20, 2026 · 9:41 AM
ok dumb question, what’s the deal with users will ignore you?
Attention is limited, and your product is competing with everything else in a user’s day. If something is not clearly worth their attention right now, their brain will filter it out before they even think…
so the villain is... my brain trying to be helpful?
pretty much
your brain hates blank space, so it fills it with the nearest sample: you
Herbert Simon wrote about this in 1971, long before the internet made it feel urgent.
that feels rude but accurate
think of it like designing a hotel room while standing in your own bedroom. everything feels obvious because you know where your socks are
wait so the fix is just ‘ask users’?
annoyingly, no
asking helps, but the chapter is warning you about the gap between what feels true and what survives contact
Before any notification goes out, before any modal launches, before any badge gets added to a tab, ask one question: what was this person doing before this moment…
ok that’s the part people skip
yep. attention is limited is the trap door
then it shows up as split attention weakens every message
Daniel Kahneman’s 1973 work on attention showed that attention is not a spotlight you aim wherever you want.
so what do i actually do differently on monday
make the hidden assumption visible before the review starts
then test the behavior, not just whether the room nods
and if a choice only works for informed, patient, caffeinated people, treat that as a bug
that’s the series tbh
design psychology is mostly noticing the human nonsense before it ships
ok send me the next one after i recover
Read Sat, Jun 20 · 10:03 AM